Frequently Asked Questions

 

We specialize in baby and toddler products focused on safety and comfort. From safety helmets and head protectors to portable changing pads and practical accessories, we aim to provide reliable products that keep your child safe and give you peace of mind.

Placing an order is simple! Browse our website to find the products you need, select your preferred options, and add them to your cart. When you’re ready to checkout, follow the prompts to enter your shipping and payment information. Once completed, you’ll receive an email confirmation with your order details.

We accept major credit cards, as well as popular digital payment options. All payments are processed securely to ensure your information remains safe.

Orders are typically processed within 1-2 business days. Standard shipping takes 5-7 business days for domestic orders and may vary for international deliveries. For more details, please see our Shipping Policy.

Yes, we offer international shipping to select countries. Please note that shipping times may vary, and additional customs fees or taxes may apply. Check our Shipping Policy for more information.

Once your order has shipped, we’ll email you a tracking number. Simply use this number to follow your package’s progress until it reaches your address.

We offer a30-day return windowfor eligible items. If you’re not satisfied with your purchase or receive a damaged item, please contact us within 30 days of receiving your order. Check ourRefund Policyfor complete details on returns and refunds.

Orders may be canceled within 24 hours of placing them. Please email us at support@guardiantots.com as soon as possible if you need to cancel your order. Once an order has shipped, we cannot cancel it, but you may initiate a return upon receipt.

If you receive a damaged or incorrect item, please contact us at support@guardiantots.com within7 days of receiving your order. Include your order number and a photo of the item, and we’ll arrange a replacement or refund according to our policy.

You can reach our Customer Service team at support@guardiantots.com . We’re here to assist with any questions or concerns you may have.